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The problem
A malicious Google review by a former staff member contained false statements that could undermine public trust.
Scope
Single Google review, evidence pack and platform-policy submission.
Actions taken
- Documented the false statements and supporting evidence.
- Prepared a targeted Google review dispute.
- Framed the submission around platform-policy breaches.
The outcome
The offending review was removed quickly, limiting the agency's reputational exposure.
- The review was removed within 24 hours in the historical matter.
- The agency's Google presence was restored quickly.
- The matter showed where a focused one-off review dispute can be appropriate.
Timeframe: 24 hours in the historical matter
Details are summarized from a historical case-study source and may be anonymized. Outcomes vary by platform, jurisdiction, evidence, policy pathway and matter type.