Privacy Policy

This Privacy Policy explains how Internet Removals ("we", "us", "our") collects and uses personal information through internetremovals.com and related enquiry flows such as Get Help.

We provide human-led content removal and digital risk services supported by technology. We are not a law firm and do not provide legal advice through this website.

Questions about this policy can be emailed to privacy@internetremovals.com.

This policy covers personal information collected when you:

• browse or interact with this website;
• submit a Get Help triage, recommendation or intake enquiry;
• subscribe to email updates where offered;
• communicate with us about a potential or existing matter.

If you engage a specific Internet Removals service, that engagement may also be governed by a separate service agreement and related privacy terms. Where those documents apply, they control for that engagement.

Information you provide. Depending on the form or conversation, this may include your name, email address, phone number, organisation, role, country, the nature of your issue, URLs or descriptions of content, urgency indicators, preferred support model, and any other details you choose to share.

Sensitive or high-risk content. Enquiries can involve reputational harm, private imagery, harassment, intellectual property infringement or other sensitive material. Please share only what is needed for an initial assessment. Do not send passwords or payment card details through website forms.

Technical and usage data. Like most websites, we may process IP address hints, browser type, device information, pages viewed, referring URLs, and approximate location derived from network data. See our Cookie Policy for cookie and similar-technology details.

Communications. If you email or message us, we keep the content of that correspondence and related metadata as needed to respond and manage your matter.

We use personal information to:

• respond to enquiries and assess whether we can help;
• recommend relevant services or next steps;
• provide, administer and improve our services;
• communicate about your matter, billing or account where relevant;
• maintain security, prevent abuse and enforce our terms;
• analyse aggregated website usage where you have consented to analytics cookies;
• comply with law and protect our rights and those of others.

We do not sell personal information. We do not use enquiry contents for unrelated advertising.

Where privacy laws require a legal basis (for example GDPR), we typically rely on: performance of a contract or steps prior to entering one; legitimate interests in operating a secure, effective service and website; consent where required (such as optional analytics cookies or certain marketing); and legal obligation where we must retain or disclose information.

We may share information with trusted service providers who help us operate the website and business (for example hosting, email delivery, database storage, security and, if enabled with consent, analytics). Those providers are only permitted to process information on our instructions.

We may also disclose information if required by law, court order or regulator; to protect rights, safety or property; or in connection with a business transfer such as a merger or acquisition.

When we submit removal requests or notices to platforms, hosts or other third parties as part of a service engagement, we share only what is reasonably necessary for that process, subject to the applicable service terms.

Internet Removals works with clients in many countries. Information may be processed in Australia and in other locations where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

We keep personal information only as long as needed for the purposes above, including enquiry follow-up, service delivery, dispute handling, security and legal compliance. Retention periods vary by record type and matter. When information is no longer required, we delete or de-identify it where practicable.

We use organisational and technical measures designed to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure; please use strong unique passwords for any accounts we provide and notify us promptly of suspected incidents.

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing, withdraw consent, or lodge a complaint with a supervisory authority. To exercise privacy rights, email privacy@internetremovals.com and include enough detail for us to verify and respond to your request.

This website is directed to adults and organisations. We do not knowingly collect personal information from children for marketing purposes. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.

We use necessary cookies and similar technologies to run the site, and optional analytics cookies only with your consent. Details, categories and controls are in our Cookie Policy. You can change your choice at any time via Cookie settings.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Material changes may also be highlighted on the website or in relevant communications.

For privacy questions or requests, email privacy@internetremovals.com. For help with a content-removal matter, use Get Help. Related documents: Website Terms & Conditions and Cookie Policy.